Capture iOS Logs To Troubleshoot MDM Enrollment Issues

Posted by Charles Edge on August 13th, 2014

One of the most useful things when it comes to troubleshooting just about anything on an iOS device (or any computer for that matter) is logs. You can capture iOS logs from an iOS device using the iPhone Configuration Utility or an app called Xcode, both from Apple and both free. The iPhone Configuration Utility is the lightest of the two, although Xcode is available on the App Store. To download the iPhone Configuration Utility, first click Download at http://support.apple.com/kb/DL1465. Once downloaded, install the package and you’ll have a new app called iPhone Configuration Utility in /Applications/Utilities (Command-Shift-U from the Finder to quickly go to that folder).

iPhone Configuration Utility

iPhone Configuration Utility

Once downloaded and installed, open the App and plug your phone in. Notice in the Console tab, you’ll then be able to browse logs as you would using the Console app in OS X. Now, try to enroll the device plugged in and once it fails, you can click the Export button at the top of the screen to export the logs. These are super-helpful for our team, when troubleshooting issues you may encounter while using our tool.