MDM

Posted by Charles Edge on July 14th, 2015

My dad is a Superman. He makes his daily juggling act look effortless. He plays music, does tons of work around the house and in the garden, he’s always making new artwork, and is pretty much always doing something. He has an incredible green thumb, growing everything from beautiful Southern flowers to pear trees, ivy – and the occasional herb or grape. And these days, he shares it all on Facebook, complete with witty banter and a like for pretty much every one of my posts.

All while having a full time job. And I find that I frequently think of him while we’re building new features into Bushel. You see, he’s got a bunch of computers at work. And people work often ask him questions about how to do things. He does a lot of graphics. And it seems the graphics pros often get tapped as the Apple experts. But he’s not a programmer or information security guy, like I am. So he needs a tool to help him manage all those crazy Apple devices that isn’t written for anyone that ever wants to write a lick of code.

Add in mowing the lawn all summer and taking care of my grandmother (who’s got a new hip), my dad really isn’t going to have time to learn any new stuff this summer. So when we’re building Bushel, we don’t think of a learning curve that’s longer than a few minutes. We think of graphs that quickly tell people where to look for information. We think of making systems as logical as possible. And we think of putting as much work into the product as we can without assuming our users will know much about device management. Because like my dad, our users are smart. But they’re busy. And where we choose to use our time is a critical process we all undergo daily.

So, what are some ways to save time so you, your friends, or your loved ones, can save some time? Here are some of our favorites!

  • HelloFresh: Get fresh recipes and all the required ingredients delivered to your home, ready to cook.
  • Homejoy: Get your house cleaned, managed through a web interface, whether you’re home or not!
  • Audible: Listen to books while on the move, so you can learn more.
  • Wunderlist:
  • IFTT: This one is a bit more technical, but automate all the services you have to talk to each other! Includes home automation, social networks and even work stuff…
  • Wunderlist: OK, so I guess good communication is a really good way to save time. Which is why a shareable list making app and portal is in this list.
  • Bushel: And of course, 1 year ($24 per device) of device management via Bushel!

Posted by Charles Edge on July 13th, 2015

Mobile Device Management (MDM) is an additional layer of securing provided to a standard deployment of mobile devices. In the Apple management context, MDM provides our customers with a way to make sure that they can monitor devices, that devices fit within the boundaries of what our customers consider to be good security, making it easier to setup devices (by quickly providing WiFi information, helping to deploy apps, etc) and of course by getting a good inventory of the devices you have out there in the wild.

Mobile Application Management (MAM) is managing the apps on devices. Bushel delivers this by providing a connection between Apple’s Volume Purchase Program (VPP) and you, so that you can quickly and easily deliver apps to devices and if you so choose, restrict what data is allowed to flow between apps that you deploy in a containerized fashion and other apps that users might install on their own. We also allow you to take those apps back, should you choose to move a license or simply have staff turnover and need to remove a device.

Mobile Email Management (MEM) forces your organization email to stay in a sandbox that you define. Here, we use Managed Open In to containerize , ensuring that all emails remain stay in the secure container of apps that we put on a device.

Enterprise Mobility Management (EMM) is a solution that typically provides all of the above, but also provides content, such as Word documents, pages documents, etc. Bushel doesn’t distribute content to devices. The thing is, there are a ton of tools, such as Box, Dropbox, and Office 365, that do this super well. No matter how much development effort we expend, we will never catch up to where these vendors are. So Bushel, paired with one of these solutions, is an EMM, but we don’t provide a unified EMM approach.

Posted by Charles Edge on June 24th, 2015

We have some devices that we support that are running iOS 7. But iOS 7 is old and so we can’t support every option on the platform. So what should you expect to be supported on iOS 7?

  • Open In management – Protect corporate data by controlling which apps and accounts are used to open documents and attachments
  • App Store Licensing – iOS 7 supported managing licenses via VPP; however, it was through codes that were distributed in Excel spreadsheets. Bushel supports managing VPP licenses. But we do not support managing these types of codes and therefore do not currently support VPP on iOS 7.
  • DEP. Originally, DEP was called Streamlined Enrollment – DEP enables us to automatically enroll devices during activation and we support doing so on iOS 7.
  • Open In Management was introduced in iOS 7 and so we support that feature going back to iOS 7. Because Bushel cannot manage apps on iOS 7 though, we cannot manage Managed Open In for apps.
  • Lock Screen. Bushel can control lock, wipe, reset passcodes, etc. Bushel cannot manage Activation Lock Bypass for iOS 7 as that feature is not actually available on iOS 7.
  • Custom Payloads (e.g. those created in Configurator that run alongside Bushel):
    • New User Accounts
    • Enterprise Single Sign-on
    • Per app VPN
    • AirPlay Profiles
    • Disable Cellular Data in Apps
    • Disable Airdrop
    • Disable Find My Friends
    • Disable Host Pairing
    • Disable OTA PKI Updates
    • Disable Touch IDs to unlock devices
    • Deploy fonts via profiles
    • Web Content filtering
    • Controlling AirPrint

Overall, Bushel is not as helpful for iOS 7 as it is for iOS 8 and iOS 9. But we can do a lot of the basic tasks that many environments look to us to do. Before you plan on integrating Bushel into your business processes for iOS 7 and below, we strongly recommend testing each feature to verify that the feature actually works.

Posted by Charles Edge on June 12th, 2015

Bushel.com was updated this afternoon. Here is whats new.
Help Center
We’re going to try using Zendesk’s Help Center feature to manage our help articles. The feature essentially provides a simple CMS for providing support for our fantastic users. If you go to Bushel.com, there is now a link in the header called “Support”. It takes you to support.bushel.com.
From there, you can navigate into various Bushel topics to find the fix for a number of things you might be looking for. It also has a great search ability, helping you find all kinds of things we’ve written up here (and much more as time goes on). Here are other quick notes about this update:
  • You can leave comments on articles. This might help us keep making our content better.
  • You can rate the articles with a thumbs up or thumbs down. We can use this to determine the article’s quality and it can help guide us to more articles specifically designed to help you!
  • The Help Center has a feature called “Communities” where you can ask questions and request features. We haven’t started working on this just yet, but we may!
  • We’ve seeded the Help Center with the FAQs from Bushel.com. The intent is for the Help Center to be the source of all Bushel support content.
Chat Widget
You’ll also notice a new widget in the bottom right. If all goes well with this new system, the Bushel app will eventually get this same widget. I think the new workflow is pretty great. Look for more updates to this in the future.
Screen Shot 2015-06-11 at 10.01.38 PM
Everything Else
  • Banners and Logos ZIP files added for Affiliates (how fun is this, there’s a press page coming soon)
  • Environment detection scripts made better
  • More code cleanup (these last two things you’re likely not gonna’ care about.

Oh, and there’s an update to the web app coming in the next few days that you’re hopefully gonna’ love!

Posted by Charles Edge on June 11th, 2015

When you enroll devices into Bushel, you’ll be prompted for a name and email address. We use these two fields to setup the mail profile for users and display who has that device. You can see who a device is assigned to by clicking on the device in Bushel and checking out the Assigned To card, shown here.

Screen Shot 2015-06-11 at 9.45.41 AM

There will be times when you need to move the device to another user. To do so, you can either Unassign the device, which will blank out these settings or you can click on “Assign device” to configure a new Name and Email address for the user.

Screen Shot 2015-06-11 at 9.49.26 AM

And be careful, because when you reassign a device, the profiles will change, which at a minimum will remove and re-add mail accounts. If you do this en masse, be prepared for re-caching all the mail.

You can also use this method to deploy a generic profile to devices using a script or a tool like Apple Configurator.