What is required to setup an account?
To get an initial account setup that can do basic management of devices such as locking a device and enforcing a good passcode policy, you will need a functional email address and company name. We do much more than just these basic functions though. In order to deploy apps, you’ll need an Apple Volume Purchasing Program account and in order to automatically configure devices before they even show up on your coworkers desks you’ll need an Apple Device Enrollment Program account. These aren’t required for basic functionality but they do make the product all the more useful!
What is DEP?
The Apple Device Enrollment Program ties a device to your organization. This is done by creating an Apple Terms Account, which in turn allows you to enter an Apple Purchase Order (PO) number into DEP. Once entered you can centrally manage and configure all devices purchased using that PO so that your coworkers open a shiny box from Apple for the first time and have all of your organizations information put on the device without you lifting a finger. All the crazy hard programming we’ve done is to make you look awesome!
When do I need DEP?
You can use our product even if you don’t have a DEP account. The DEP account allows coworkers to open their own boxes and have them associated with your organization automatically, installing your policies without you having to do anything. Devices that are attached to your DEP accounts can also be managed by Find My iPhone, although you can override any device locks in case of employee turnover!
What is VPP?
The Apple Volume Purchasing Program (VPP) is a program that allows you to buy apps on a credit card and then provide links to those apps, or codes, to others. When installed, those codes are associated to the Apple ID of the person installing the app. You can then revoke the app if there is employee turnover or the employee no longer needs the app. You can sign up for a VPP account at https://vpp.itunes.apple.com/?l=en.
When you sign up for a VPP account, you can create what’s known as a VPP token. This token allows our service to interact with your VPP account. The token allows access to apps you purchase using the VPP account by our service and the automatic installation of apps through that account.
Do you have a manual?
Yes. While we try to make the tool as simple to use as possible, we find that it helps to have a single source for all of the tasks people generally use our service to accomplish. Therefore, check out this link for our manual.
When do I need VPP?
You will need to install an Apple Volume Purchasing Program (VPP) token if you want to manage apps from our service. You probably do want to manage apps from our service, because this makes it easier to initially setup devices, but also allows you to remove apps if an employee leaves the organization, keeping your data and the funds you allocate to apps safe!
What is “push”?
The Apple Push Notification Service (APNS for short) is a robust and efficient service that propagates data to devices. All Apple Push Notifications (APNs for short) go through Apple, but the content of the notification remains a conversation between our servers and your devices. APNs require so few resources that they work even when devices are asleep, so if you wipe a device in your pocket from our portal, you’ll feel a vibration that tells you the device is wiping immediately!
What happens on devices when I add them to my Bushel?
The installation installs two profiles on devices. These can be seen in the Profiles pane of the Settings app. The first is an enrollment profile, which provides Bushel with the permission to manage the device. The second is a configuration profile. This is where the policy information is stored that manages functions of the device, such as enforcing a passcode policy. If you have integrated a VPP token and selected apps to be installed on the device, then you may also see apps installed on the device. If you have setup DEP integration then Find My iPhone can be overridden on the devices.
What happens if I uninstall Bushel from my devices?
This depends on what policies have been deployed. If Apps have been pushed to devices then the apps will disappear on the devices. If passcode policies have been pushed to devices then the policy will disappear but the passcode that has been set will still be used
What is the Service Level Agreement?
We have our systems configured so that we won’t loose more than 10 minutes of data. This isn’t a Service Level Agreement mind you, because the system isn’t mission critical. In the event of a planned service window or outage, your devices will continue to operate as they always did. However, you won’t be able to push any updates or configuration changes out. None of your assets will be lost, down or otherwise inaccessible. We find a lot of customers need to ask questions about our service in order to fill out insurance forms, organizational certifications and the like. Therefore, we’ve included this link with the common questions we’re asked. If you have a question that isn’t addressed, email us at firstname.lastname@example.org and we’ll add it or email you back with the required information!