Mobile Device Management (MDM) is an additional layer of securing provided to a standard deployment of mobile devices. In the Apple management context, MDM provides our customers with a way to make sure that they can monitor devices, that devices fit within the boundaries of what our customers consider to be good security, making it easier to setup devices (by quickly providing WiFi information, helping to deploy apps, etc) and of course by getting a good inventory of the devices you have out there in the wild.
Mobile Application Management (MAM) is managing the apps on devices. Bushel delivers this by providing a connection between Apple’s Volume Purchase Program (VPP) and you, so that you can quickly and easily deliver apps to devices and if you so choose, restrict what data is allowed to flow between apps that you deploy in a containerized fashion and other apps that users might install on their own. We also allow you to take those apps back, should you choose to move a license or simply have staff turnover and need to remove a device.
Mobile Email Management (MEM) forces your organization email to stay in a sandbox that you define. Here, we use Managed Open In to containerize , ensuring that all emails remain stay in the secure container of apps that we put on a device.
Enterprise Mobility Management (EMM) is a solution that typically provides all of the above, but also provides content, such as Word documents, pages documents, etc. Bushel doesn’t distribute content to devices. The thing is, there are a ton of tools, such as Box, Dropbox, and Office 365, that do this super well. No matter how much development effort we expend, we will never catch up to where these vendors are. So Bushel, paired with one of these solutions, is an EMM, but we don’t provide a unified EMM approach.
The term EMM refers to Enterprise Mobility Management, and refers to a Mobile Device Management tools that also support managing content. Currently, Bushel doesn’t attempt to sync data or manage content. This is because we find that most of our customers use a product like Dropbox or Box.com to manage content. And no matter how much time we sink (yes, bad pun intended) into attempting to duplicate their efforts, we’ll never manage content as well as they do, as it’s their primary business.
Having said that, using Bushel with a solution like Dropbox or Box basically provides all the features of an EMM solution at a fraction of the cost, just without a single pane of glass to manage everything. We are always looking to make Bushel better, so the future may hold some form of content management; but for now, we’ll let the specialists stick with what they’re good at and focus on making the Bushel experience as awesome a device management experience as possible!
Upgrading to a new Operating System can be a pain. Apple continues to make the process easier and easier, especially from Mavericks to Yosemite. For the most part, you go to the App Store, choose to install the new Operating System and then click on the buttons that are highlighted until the process to upgrade to OS X Yosemite is complete.
Upgrade to OS X Yosemite Through Bushel
The person who uses a computer will still have to click on some buttons to upgrade to OS X Yosemite. However, if you add the Install OS X Yosemite app to your apps in Bushel, all of your Mac devices will get the Install OS X Yosemite app. This can take awhile to download (after all, it is a 5.7+GB operating system upgrade), especially if you’re deploying to a bunch of devices on the same network at the same time. Once downloaded, Install OS X Yosemite should open. When the app opens, the person using the computer simply completes the process by clicking on the default options until the computer reboots. And there, one of the least painful OS upgrades you’ll ever do!
Mobile Device Management (MDM) includes the administration of mobile devices (in Bushel, this is any iPhone, iPod Touch, iPad or Mac). MDM solutions are third party products (such as Bushel) that have management features for mobile devices (we include the Mac in that definition).
Enterprise mobility management (EMM) includes the people, processes and technology required to manage mobile devices, networks, and services that enable mobile computing.
Device Enrollment Program (DEP) is a program from Apple that allows organizations to link Apple devices to their MDM solutions.
Volume Purchase Program (VPP) is a program from Apple that allows organizations (education organizations and organizations with a DUNS number) to purchase apps on the iOS and Mac App Store using a centrally managed account. Apps are purchased on a credit card and can then be deployed via an MDM solution.
The Apple Push Notification Service (APNs) is a service from Apple that forwards notifications of third party applications to the Apple devices. These include badges, sounds or custom text alerts. MDM commands are sent via APNs.
Internet Protocol Address. The address that your device is provided by a network. An internal IP address might be 10.10.10.2 and an external IP address might be 188.8.131.52.
A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for network communications over a physical network.
Integrated Circuit Card Identifier (ICCID) are unique numbers stored and possibly engraved or printed on SIM cards and used to personalize devices.
Internet Mobile Equipment Identifier (IMEI) is a number used by GSM networks to identify devices.
Mobile Equipment Identifier (MEID) is a number used as an electronic serial number on mobile devices, including iPhones and iPads.
Unique Device Identifier (UDID) is a number unique to all iOS devices. It’s like a serial number but longer!
Global Service Exchange (GSX) is the service provided by Apple to look up warranty information about Apple Devices that are enrolled in an Apple Device Management tool.
Post Office Protocol (POP) is a mail protocol used to download the messages from a mail server. Mail can be left on the server for a finite number of days. An example of a POP server is pop.gmail.com.
Internet Message Access Protocol (IMAP) is a mail protocol used to access mail that is stored on a server. For example, in Bushel you might use imap.gmail.com. The difference between IMAP and POP is that IMAP is intended to leave mail on the server and have it synchronize between devices, making IMAP the best protocol to use when you have multiple devices that you’re enrolling in Apple Device Management.
Simple Mail Transfer Protocol (SMTP) is a protocol used to send mail. This includes sending mail from your mail client to a recipient or sending mail between two mail servers. In Apple Device Management you might see an SMTP address if you choose the Other option when setting up your mail. If you use Google to route outgoing mail, this setting might be smtp-relay.gmail.com.