#iOS

Posted by Charles Edge on September 4th, 2015

One of those funny calls we get every now and then is about how to block someone from calling or texting you. There are two main ways to go about this. The first is if someone is in your contacts. The second is if someone isn’t.

To block someone that is in your iPhone’s contacts:

  • Open the Settings app from your home screen
  • Tap on the Phone option (scroll down a little)
  • Tap on Blocked
  • Tap on Add New
  • At the All Contacts window, you’ll see everyone in your Contacts/Address Book
  • Scroll to the contact you need to block and tap on that contact
  • Tap Block
  • The name is then added to the list of blocked contacts

To block a number for a new user that isn’t in your contacts:

  • Open the Phone app
  • Tap Recents
  • Tap the blue i icon to the right of the number.
  • At the bottom of the contact tap on Block or Block This Caller
  • When you see “You will not receive phone calls, messages, or FaceTime from people on the block list” tap on “Block Contact”

Once added, use the Blocked option in the Phone section of the Settings app to remove a contact if you decide you no longer hate them at some point in the future.

Posted by Charles Edge on July 15th, 2015

We’ve all been there, or spoken with someone who’s been there: you’re looking at a locked device and someone doesn’t know the PIN to unlock the device. On an iPad, iPhone, iPod Touch a Mobile Device Management product such as Bushel can unlock that device by resetting the PIN and allowing you to configure a new PIN. It’s kinda’ awesome when someone forgets a PIN they assigned a device, leaves the company or just plain forgets. But, there are a few things we should probably mention about this feature of Bushel:

  • The device must be online in order to accept our command to reset the PIN. By default, when locked, it should still be on your networks if it remembers them.
  • If no remembered networks are nearby, you could create a new wireless network (e.g. using Internet Sharing on your laptop) and spoof the name and password of a stored network.
  • Wi-Fi information is stored in the secure enclave. If you restart the device then the device will not re-attach to a wi-fi network.
  • You can use a thunderbolt to USB adapter and then a USB to Ethernet adapter in order to physically plug the device into a network and allow the unlock command to process.
  • You can always wipe a device while in the locked state, but most don’t want to do this, so if possible try all the above options first.

Posted by Charles Edge on June 12th, 2015

Bushel.com was updated this afternoon. Here is whats new.
Help Center
We’re going to try using Zendesk’s Help Center feature to manage our help articles. The feature essentially provides a simple CMS for providing support for our fantastic users. If you go to Bushel.com, there is now a link in the header called “Support”. It takes you to support.bushel.com.
From there, you can navigate into various Bushel topics to find the fix for a number of things you might be looking for. It also has a great search ability, helping you find all kinds of things we’ve written up here (and much more as time goes on). Here are other quick notes about this update:
  • You can leave comments on articles. This might help us keep making our content better.
  • You can rate the articles with a thumbs up or thumbs down. We can use this to determine the article’s quality and it can help guide us to more articles specifically designed to help you!
  • The Help Center has a feature called “Communities” where you can ask questions and request features. We haven’t started working on this just yet, but we may!
  • We’ve seeded the Help Center with the FAQs from Bushel.com. The intent is for the Help Center to be the source of all Bushel support content.
Chat Widget
You’ll also notice a new widget in the bottom right. If all goes well with this new system, the Bushel app will eventually get this same widget. I think the new workflow is pretty great. Look for more updates to this in the future.
Screen Shot 2015-06-11 at 10.01.38 PM
Everything Else
  • Banners and Logos ZIP files added for Affiliates (how fun is this, there’s a press page coming soon)
  • Environment detection scripts made better
  • More code cleanup (these last two things you’re likely not gonna’ care about.

Oh, and there’s an update to the web app coming in the next few days that you’re hopefully gonna’ love!

Posted by Charles Edge on June 11th, 2015

We have a number of customers that are getting started with Bushel when they were already using another Mobile Device Management (MDM) solution. If you’re planning on migrating away from a different tool and using Bushel, there are a few things we’ve found that you might find helpful:

  • Co-existence for iOS. A device cannot be enrolled in two MDM solutions concurrently. This means if you want to install the Bushel enrollment profile on an iOS device, you’ll first have to use the Settings app to remove the Profile of the previous solution.
  • Co-existence for Mac. If you’re using a system for Macs that isn’t an MDM, then you can use both. For example, if you have the Casper binary installed on a device then the device could comfortably be in Casper and MDM with no problem. In fact, you could use your other management system to run the profiles command on your machines to automate the Bushel enrollment process. If the other solution is an actual MDM, then you’ll need to unenroll the device from the other solution before you install the Bushel profile.
  • Removing profiles. Most MDM solutions will allow you to mass unenroll devices by revoking the enrollment profile. This means that you can delete a device from an MDM and then you won’t have to remove the profile on the device itself. Time saver!
  • Mail. No MDM can remove a mail account. If you used an MDM to deploy a mail account then unenrollment from a previous MDM will also remove the account. Therefore, you may find users re-caching mail during such a migration. If so, I’d only do a few devices concurrently so their mail caches quickly. I’d also make sure your users know what’s going on so they don’t think contacts, calendars, etc are lost during the re-download of all their stuff.
  • FileVault. Oh, FileVault. If you deployed a FileVaultMaster.keychain using another solution, you will want to remove that or we won’t be able to properly manage FileVault. To do so, simply remove  the FileVaultMaster.keychain file from /Library/Keychains. Bushel must encrypt systems in order to escrow keys. Therefore, if the device has FileVault running, you’ll need to disable FileVault manually in order for us to grab the key and keep a copy of it.
  • Hidden Users and FileVault. Some solutions create a hidden account for use with administering Macs. When you attempt to enable FileVault on these accounts, they won’t appear in the list of available accounts to setup for FileVault access. Therefore, you will need to run a command in terminal to do so “sudo fdesetup add -usertoadd <NAMEOFUSER>”. This would be true no matter whether you were using Bushel (or another MDM) to enable FileVault or doing so manually. It’s the hidden nature of that administrative account. You could change the UID to be above 500 as well; however, that’s much more work than the easy fdesetup command provided here.

Posted by Charles Edge on May 19th, 2015

Can I push out Apps without VPP? Yes. You can push free apps to iOS devices without a VPP account. Paid apps of any kind will need a VPP account, as will free apps on Macs.

How do I get started with the VPP? If you’re a business, start by grabbing your DUNS number (for US customers) or VAT (for EU customers). To verify your DUNS number, check out Getting Ready To Locate Your DUNS Number. To verify your VAT number, check out the VIES VAT validation website at http://ec.europa.eu/taxation_customs/vies/.
If you’re in education, you can signup at http://www.apple.com/education/it/vpp/ but many customers might find it easier to simply get in touch with their Apple EDU rep, who can help them to get started. If you are a business account, check out http://www.apple.com/business/vpp/ to create a VPP account.

Will I need to create a new Apple ID for my VPP Account? You don’t have to, but we recommend that you use a dedicated account to manage your VPP and DEP accounts. These two can be the same Apple ID, but should be different than any Apple ID used on an enrolled device in your Bushel account. If you don’t have a dedicated Apple ID, you’ll be prompted when enrolling in VPP to create one.

Will I need an Apple ID for each device that receives a VPP app? You will need an Apple ID for each user. You may have multiple devices for a given user. For example, if you install Dropbox on an iPad and an iPhone then you will likely only use one copy of that app. Some apps are iPad only and in those cases, you will need one of each type if you used one of the iPad only versions.

Can I use free VPP apps without an Apple ID? No, every app pushed via VPP or installed on a device will always require an Apple ID.

Can I sign up using a consumer email address, such as Gmail, Hotmail or Yahoo? No, you will need a valid email address using the domain that the DUNS number is associated with. Consumer email addresses cannot be used with VPP.

Can I push apps via VPP to devices with an Apple ID associated in a different country? No. Apple doesn’t allow us to cross countries with a given VPP account. You can create multiple Bushel accounts and manage devices in other countries using a VPP account in each country.

How many VPP accounts can I have with a single DUNS or VAT number? You can have as many as you need, but assets purchased in each will not be shown in other accounts.

Do I need to pay tax on VPP purchases? Yes, unless you’re tax exempt.

Can a tax exempt business sign up? Yes, you will need a valid Apple Customer Number and to submit a certificate at the time of enrollment.

If I lost my Volume Purchase Program Apple ID or password can they be recovered? Yes, go to My Apple ID at https://appleid.apple.com to do so.

How do I pay for apps in my VPP portal? When you setup a VPP account, you will enter a credit card or Paypal account. You cannot currently link your VPP account at Apple to a PO.

Can I pay for VPP Apps in the Bushel portal? No, there’s currently no way to purchase apps in Bushel. To purchase apps, we’ll redirect you to the VPP site and then sync those apps to your Bushel account when we can see that they’re available. Once sync’d, they can be pushed to your devices.

Does Bushel support using my old VPP redemption codes? No. Although you should be able to contact Apple and have those redemption codes converted to managed distribution apps.

Does Bushel support content distribution through the iOS bookstore? Not currently. We’re always improving the product, but do not currently support distributing books through Bushel.

Can I see a history of purchasesI made in my VPP account? Yes, that’s available in the portal.

If I have a question about the VPP program is there someone I can contact? You can always ask us, and if we know the answer, we’ll definitely tell ya’. However, if we don’t, you can hit up the iTunes Store Customer Service for Volume Purchase Program at https://www.apple.com/support/itunes/vpp-edu/.

If I have a credit on a VPP account, can I move that credit to another VPP account? No.

Will free apps show up in my VPP account? Yes, you can “purchase” free apps and push them out through Bushel.

How do I find an App in the Volume Purchase Program? First, login to your account. Then, use the search field or insert an App Store link (e.g. – that you grabbed from iTunes) into the search field.

When do I indicate the number of licenses for an app that I’d like to purchase? When you locate the app on the app store, you can indicate how many purchases and see a sub-total for the price.

What happens in Bushel after I make a purchase? When you buy an app, we’ll sync up with the VPP store the next time you refresh our VPP page. Provided the app is available to us (by the time you get an email from the VPP store, we should see the app), it will appear in your app library in Bushel and can then be associated with your devices.

Can I control which device that my VPP purchased apps will be installed on in Bushel? Yes, we recently pushed out an update to Bushel that allows you to select which apps go on which devices. However, keep in mind that apps are associated to people, not devices, so if your users use a different Apple ID on their devices, not all may receive the app, or the user may end up using two licenses.

Do I permanently loose a license for an app when an employee leaves my organization? OK, so this is a loaded question because when you remove an app from a device, provided that device is the last one associated with a given Apple ID, we’ll reclaim the app so you can associate the app with a different device.

I’m currently using my VPP account with another MDM; can I use it with Bushel as well? Yes and no. I hate answering questions that way, but allow me to explain. Profile Manager will steal all of your VPP licenses for Managed Distribution. It’s stingy that way. It’s cool. Don’t use Profile Manager with any other MDM, Bushel, Casper, etc. Others are mostly cool, but note that you’ll see some inconsistency in the license counts and the such. In other words, ymmv.

I purchased an app but it doesn’t show up in Bushel. What gives? Usually this just means that you need to refresh your Apps page on Bushel. In some cases, you might need to log off and log back in to see the app. If you still don’t see an app, hit us up for support. We’re always happy to help!