#ipod touch

Posted by Charles Edge on May 19th, 2015

Can I push out Apps without VPP? Yes. You can push free apps to iOS devices without a VPP account. Paid apps of any kind will need a VPP account, as will free apps on Macs.

How do I get started with the VPP? If you’re a business, start by grabbing your DUNS number (for US customers) or VAT (for EU customers). To verify your DUNS number, check out Getting Ready To Locate Your DUNS Number. To verify your VAT number, check out the VIES VAT validation website at http://ec.europa.eu/taxation_customs/vies/.
If you’re in education, you can signup at http://www.apple.com/education/it/vpp/ but many customers might find it easier to simply get in touch with their Apple EDU rep, who can help them to get started. If you are a business account, check out http://www.apple.com/business/vpp/ to create a VPP account.

Will I need to create a new Apple ID for my VPP Account? You don’t have to, but we recommend that you use a dedicated account to manage your VPP and DEP accounts. These two can be the same Apple ID, but should be different than any Apple ID used on an enrolled device in your Bushel account. If you don’t have a dedicated Apple ID, you’ll be prompted when enrolling in VPP to create one.

Will I need an Apple ID for each device that receives a VPP app? You will need an Apple ID for each user. You may have multiple devices for a given user. For example, if you install Dropbox on an iPad and an iPhone then you will likely only use one copy of that app. Some apps are iPad only and in those cases, you will need one of each type if you used one of the iPad only versions.

Can I use free VPP apps without an Apple ID? No, every app pushed via VPP or installed on a device will always require an Apple ID.

Can I sign up using a consumer email address, such as Gmail, Hotmail or Yahoo? No, you will need a valid email address using the domain that the DUNS number is associated with. Consumer email addresses cannot be used with VPP.

Can I push apps via VPP to devices with an Apple ID associated in a different country? No. Apple doesn’t allow us to cross countries with a given VPP account. You can create multiple Bushel accounts and manage devices in other countries using a VPP account in each country.

How many VPP accounts can I have with a single DUNS or VAT number? You can have as many as you need, but assets purchased in each will not be shown in other accounts.

Do I need to pay tax on VPP purchases? Yes, unless you’re tax exempt.

Can a tax exempt business sign up? Yes, you will need a valid Apple Customer Number and to submit a certificate at the time of enrollment.

If I lost my Volume Purchase Program Apple ID or password can they be recovered? Yes, go to My Apple ID at https://appleid.apple.com to do so.

How do I pay for apps in my VPP portal? When you setup a VPP account, you will enter a credit card or Paypal account. You cannot currently link your VPP account at Apple to a PO.

Can I pay for VPP Apps in the Bushel portal? No, there’s currently no way to purchase apps in Bushel. To purchase apps, we’ll redirect you to the VPP site and then sync those apps to your Bushel account when we can see that they’re available. Once sync’d, they can be pushed to your devices.

Does Bushel support using my old VPP redemption codes? No. Although you should be able to contact Apple and have those redemption codes converted to managed distribution apps.

Does Bushel support content distribution through the iOS bookstore? Not currently. We’re always improving the product, but do not currently support distributing books through Bushel.

Can I see a history of purchasesI made in my VPP account? Yes, that’s available in the portal.

If I have a question about the VPP program is there someone I can contact? You can always ask us, and if we know the answer, we’ll definitely tell ya’. However, if we don’t, you can hit up the iTunes Store Customer Service for Volume Purchase Program at https://www.apple.com/support/itunes/vpp-edu/.

If I have a credit on a VPP account, can I move that credit to another VPP account? No.

Will free apps show up in my VPP account? Yes, you can “purchase” free apps and push them out through Bushel.

How do I find an App in the Volume Purchase Program? First, login to your account. Then, use the search field or insert an App Store link (e.g. – that you grabbed from iTunes) into the search field.

When do I indicate the number of licenses for an app that I’d like to purchase? When you locate the app on the app store, you can indicate how many purchases and see a sub-total for the price.

What happens in Bushel after I make a purchase? When you buy an app, we’ll sync up with the VPP store the next time you refresh our VPP page. Provided the app is available to us (by the time you get an email from the VPP store, we should see the app), it will appear in your app library in Bushel and can then be associated with your devices.

Can I control which device that my VPP purchased apps will be installed on in Bushel? Yes, we recently pushed out an update to Bushel that allows you to select which apps go on which devices. However, keep in mind that apps are associated to people, not devices, so if your users use a different Apple ID on their devices, not all may receive the app, or the user may end up using two licenses.

Do I permanently loose a license for an app when an employee leaves my organization? OK, so this is a loaded question because when you remove an app from a device, provided that device is the last one associated with a given Apple ID, we’ll reclaim the app so you can associate the app with a different device.

I’m currently using my VPP account with another MDM; can I use it with Bushel as well? Yes and no. I hate answering questions that way, but allow me to explain. Profile Manager will steal all of your VPP licenses for Managed Distribution. It’s stingy that way. It’s cool. Don’t use Profile Manager with any other MDM, Bushel, Casper, etc. Others are mostly cool, but note that you’ll see some inconsistency in the license counts and the such. In other words, ymmv.

I purchased an app but it doesn’t show up in Bushel. What gives? Usually this just means that you need to refresh your Apps page on Bushel. In some cases, you might need to log off and log back in to see the app. If you still don’t see an app, hit us up for support. We’re always happy to help!

Posted by Brittany Vogel on May 11th, 2015

Today we rolled out a new feature! You now have the ability to deploy and remove an app from a single device. Here’s a guide on how to deploy an app to a single device.

1. Log in to your Bushel account at login.bushel.com

2. Click on the device you would like to deploy your app to.

3. Under the device name, click on the Manage Apps tab.

Screen Shot 2015-05-07 at 11.22.39 AM

4. You will now see a list of the apps both on and off of the device. To deploy an app to this device, click on the grey button with three dots to the right of the app and select Install on this device.

You can also deploy to a single device in the Apps section of Bushel. When you click on an app to show details, you will see a list of all of your devices and whether or not the app is installed. As before, click on the grey button with three dots and select Install on this device.

Screen Shot 2015-05-07 at 11.30.38 AM

Posted by Charles Edge on April 30th, 2015

Getting a bunch of iOS and Mac devices setup is more of a logistical challenge than a technical hurdle. When you buy a couple iPads, it’s pretty simple to set them up for the email, security settings and apps that you need those devices to have. You can put them all on a table, give them an Apple ID and then set them up identically to give to users. But the first time someone wipes a device, or looses a device that you need to wipe, you’ll have to do that manual labor again. And if you’re buying more than a couple of Apple devices, then the amount of time becomes amplified to manage all of these tasks. This is where a management solution comes into play.

The first management solution that many look at is Apple Configurator. Apple Configurator is a free download off the Mac App Store and allows you to setup “profiles” for devices. These profiles then get applied to devices, automatically configuring settings on the devices: for example, disabling access to the App Store or configuring an email address. Apple Configurator has a lot of cool things that it can do, but you have to connect a device to a computer running the same instance of Apple Configurator that you used to setup devices initially, so over time it becomes pretty labor intensive and logistically challenging to manage a growing or permanent set of devices.

AppleConfigurator

Apple Configurator, the first step towards managing Apple devices for many organizations

 

Next, many look to Mobile Device Management, or MDM for short. MDM allows you to manage devices over the air, instead of over USB. MDM can push settings to devices wirelessly. So if you decide you’d like to switch mail services, you can change the settings on all of your devices without plugging them into a computer, having users manually enter new mail settings or worse, manually entering those settings for the users when they bring you the iPad.

Bushel_MDM

Bushel, MDM for the masses

 

The point of management solutions was once to restrict what people could do. This made sense, because with viruses running rampant in corporate networks and users accidentally clicking on a button and blowing up their computer, doing so helped to further secure devices while also reducing the support burden for those devices. With iOS devices and even the Mac, it’s getting harder and harder for a user to break a device. Therefore, we’re in a place now where we want to empower users rather than restrict them.

We worry less about security vulnerabilities on devices where the operating system isn’t able to be altered. This allows us, as with Apple, to improve the experience for the people who use devices. Which invariably leads to a mixed use of those devices. Facebook coexists with the work apps. But then, when people take devices home they’re often responding to mail and working a little at home to make up for any wasted time working on personal items in the office. By using the Apple deployment programs as they are designed, we can reduce the amount of manual effort required to manage devices while making for the most graceful user experiences possible!

Posted by Charles Edge on March 10th, 2015

There are a staggering amount of smartphone thefts each year. Apple is prepared. They have addressed the growing trend by releasing groundbreaking features to secure not only your device, but to take a long-term approach to securing the ecosystem with Activation Lock. Activation Lock is meant to greatly reduced the number of iPhones stolen each year by making devices devoid of value if stolen. Activation Lock ties an Apple ID to a device, so if the device is stolen, the device is useless. This can be an annoyance when businesses get locked out of their own devices once an employee leaves their organization. This means they are not able to reuse the devices and must suffer the associated costs or have someone go to an Apple Store to get devices unlocked.
With Bushel’s latest update, this challenge businesses face is a problem of the past. Bushel now supports Activation Lock Bypass, a feature allowing businesses to reactivate these locked devices and put them back to work. We are happy to support this new feature at no additional cost. And to outline the why of Activation Lock Bypass, we’ve created this infographic!
Stolen Smartphones Infographic

Posted by Charles Edge on January 24th, 2015

MDM

Mobile Device Management (MDM) includes the administration of mobile devices (in Bushel, this is any iPhone, iPod Touch, iPad or Mac). MDM solutions are third party products (such as Bushel) that have management features for mobile devices (we include the Mac in that definition).

EMM

Enterprise mobility management (EMM) includes the people, processes and technology required to manage mobile devices, networks, and services that enable mobile computing.

DEP

Device Enrollment Program (DEP) is a program from Apple that allows organizations to link Apple devices to their MDM solutions.

VPP

Volume Purchase Program (VPP) is a program from Apple that allows organizations (education organizations and organizations with a DUNS number) to purchase apps on the iOS and Mac App Store using a centrally managed account. Apps are purchased on a credit card and can then be deployed via an MDM solution.

APNs

The Apple Push Notification Service (APNs) is a service from Apple that forwards notifications of third party applications to the Apple devices. These include badges, sounds or custom text alerts. MDM commands are sent via APNs.

IP Address

Internet Protocol Address. The address that your device is provided by a network. An internal IP address might be 10.10.10.2 and an external IP address might be 4.2.2.2.

MAC Address

A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for network communications over a physical network.

ICCID

Integrated Circuit Card Identifier (ICCID) are unique numbers stored and possibly engraved or printed on SIM cards and used to personalize devices.

IMEI

Internet Mobile Equipment Identifier (IMEI) is a number used by GSM networks to identify devices.

MEID

Mobile Equipment Identifier (MEID) is a number used as an electronic serial number on mobile devices, including iPhones and iPads.

UDID

Unique Device Identifier (UDID) is a number unique to all iOS devices. It’s like a serial number but longer!

GSX

Global Service Exchange (GSX) is the service provided by Apple to look up warranty information about Apple Devices that are enrolled in an Apple Device Management tool.

POP

Post Office Protocol (POP) is a mail protocol used to download the messages from a mail server. Mail can be left on the server for a finite number of days. An example of a POP server is pop.gmail.com.

IMAP

Internet Message Access Protocol (IMAP) is a mail protocol used to access mail that is stored on a server. For example, in Bushel you might use imap.gmail.com. The difference between IMAP and POP is that IMAP is intended to leave mail on the server and have it synchronize between devices, making IMAP the best protocol to use when you have multiple devices that you’re enrolling in Apple Device Management.

SMTP

Simple Mail Transfer Protocol (SMTP) is a protocol used to send mail. This includes sending mail from your mail client to a recipient or sending mail between two mail servers. In Apple Device Management you might see an SMTP address if you choose the Other option when setting up your mail. If you use Google to route outgoing mail, this setting might be smtp-relay.gmail.com.

URL

Uniform Resource Locator (URL) is the address used to access a resource on the Internet. For example, to refer a friend to Bushel, you might use the following URL: https://signup.bushel.com?r=fd0fcf9e6d914a739d29c90421c0fb45