#locked

Posted by Charles Edge on July 15th, 2015

We’ve all been there, or spoken with someone who’s been there: you’re looking at a locked device and someone doesn’t know the PIN to unlock the device. On an iPad, iPhone, iPod Touch a Mobile Device Management product such as Bushel can unlock that device by resetting the PIN and allowing you to configure a new PIN. It’s kinda’ awesome when someone forgets a PIN they assigned a device, leaves the company or just plain forgets. But, there are a few things we should probably mention about this feature of Bushel:

  • The device must be online in order to accept our command to reset the PIN. By default, when locked, it should still be on your networks if it remembers them.
  • If no remembered networks are nearby, you could create a new wireless network (e.g. using Internet Sharing on your laptop) and spoof the name and password of a stored network.
  • Wi-Fi information is stored in the secure enclave. If you restart the device then the device will not re-attach to a wi-fi network.
  • You can use a thunderbolt to USB adapter and then a USB to Ethernet adapter in order to physically plug the device into a network and allow the unlock command to process.
  • You can always wipe a device while in the locked state, but most don’t want to do this, so if possible try all the above options first.