Bushel.com was updated this afternoon. Here is whats new.
We’re going to try using Zendesk’s Help Center feature to manage our help articles. The feature essentially provides a simple CMS for providing support for our fantastic users. If you go to Bushel.com, there is now a link in the header called “Support”. It takes you to support.bushel.com.
From there, you can navigate into various Bushel topics to find the fix for a number of things you might be looking for. It also has a great search ability, helping you find all kinds of things we’ve written up here (and much more as time goes on). Here are other quick notes about this update:
You can leave comments on articles. This might help us keep making our content better.
You can rate the articles with a thumbs up or thumbs down. We can use this to determine the article’s quality and it can help guide us to more articles specifically designed to help you!
The Help Center has a feature called “Communities” where you can ask questions and request features. We haven’t started working on this just yet, but we may!
We’ve seeded the Help Center with the FAQs from Bushel.com. The intent is for the Help Center to be the source of all Bushel support content.
You’ll also notice a new widget in the bottom right. If all goes well with this new system, the Bushel app will eventually get this same widget. I think the new workflow is pretty great. Look for more updates to this in the future.
Banners and Logos ZIP files added for Affiliates (how fun is this, there’s a press page coming soon)
Environment detection scripts made better
More code cleanup (these last two things you’re likely not gonna’ care about.
Oh, and there’s an update to the web app coming in the next few days that you’re hopefully gonna’ love!
When you enroll devices into Bushel, you’ll be prompted for a name and email address. We use these two fields to setup the mail profile for users and display who has that device. You can see who a device is assigned to by clicking on the device in Bushel and checking out the Assigned To card, shown here.
There will be times when you need to move the device to another user. To do so, you can either Unassign the device, which will blank out these settings or you can click on “Assign device” to configure a new Name and Email address for the user.
And be careful, because when you reassign a device, the profiles will change, which at a minimum will remove and re-add mail accounts. If you do this en masse, be prepared for re-caching all the mail.
You can also use this method to deploy a generic profile to devices using a script or a tool like Apple Configurator.
We have a number of customers that are getting started with Bushel when they were already using another Mobile Device Management (MDM) solution. If you’re planning on migrating away from a different tool and using Bushel, there are a few things we’ve found that you might find helpful:
Co-existence for iOS. A device cannot be enrolled in two MDM solutions concurrently. This means if you want to install the Bushel enrollment profile on an iOS device, you’ll first have to use the Settings app to remove the Profile of the previous solution.
Co-existence for Mac. If you’re using a system for Macs that isn’t an MDM, then you can use both. For example, if you have the Casper binary installed on a device then the device could comfortably be in Casper and MDM with no problem. In fact, you could use your other management system to run the profiles command on your machines to automate the Bushel enrollment process. If the other solution is an actual MDM, then you’ll need to unenroll the device from the other solution before you install the Bushel profile.
Removing profiles. Most MDM solutions will allow you to mass unenroll devices by revoking the enrollment profile. This means that you can delete a device from an MDM and then you won’t have to remove the profile on the device itself. Time saver!
Mail. No MDM can remove a mail account. If you used an MDM to deploy a mail account then unenrollment from a previous MDM will also remove the account. Therefore, you may find users re-caching mail during such a migration. If so, I’d only do a few devices concurrently so their mail caches quickly. I’d also make sure your users know what’s going on so they don’t think contacts, calendars, etc are lost during the re-download of all their stuff.
FileVault. Oh, FileVault. If you deployed a FileVaultMaster.keychain using another solution, you will want to remove that or we won’t be able to properly manage FileVault. To do so, simply remove the FileVaultMaster.keychain file from /Library/Keychains. Bushel must encrypt systems in order to escrow keys. Therefore, if the device has FileVault running, you’ll need to disable FileVault manually in order for us to grab the key and keep a copy of it.
Hidden Users and FileVault. Some solutions create a hidden account for use with administering Macs. When you attempt to enable FileVault on these accounts, they won’t appear in the list of available accounts to setup for FileVault access. Therefore, you will need to run a command in terminal to do so “sudo fdesetup add -usertoadd <NAMEOFUSER>”. This would be true no matter whether you were using Bushel (or another MDM) to enable FileVault or doing so manually. It’s the hidden nature of that administrative account. You could change the UID to be above 500 as well; however, that’s much more work than the easy fdesetup command provided here.
Once upon a time, you weren’t supposed to talk about pre-release (beta) Apple software. The ban is still kinda’ there. But if you, like us, are testing iOS 9 and would like to know how well Bushel works with it, then you’ll be happy to know that you can enroll devices, install profiles and push apps. If you are testing iOS 9 and you find anything that doesn’t work properly, please feel free to reach out and let us know! In fact, if you’re using iOS 8 and you find anything that doesn’t work properly, definitely let us know that too!